FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards, PayPal, and more. The payment methods we accept can be found at checkout.
Do you offer any discounts or promotions?
We offer discounts and promotions from time to time. Check our website and social media channels for current offers.
Can I track my order?
Yes, you can track your order using the tracking information provided in your shipping confirmation email. Also, shipping updates will be sent to you directly via email and to your mobile.
What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately so we can assist you with a return or exchange.
How can I cancel an order?
To cancel an order, please contact our customer service team as soon as possible with your order details.
Do you offer international shipping?
We offer international shipping to selected countries. Shipping rates and times can vary depending on your location.
Is my personal information safe on your website?
Yes, we take the privacy and security of our customers' personal information seriously. We use secure technology to protect your information.
Can I change my order after it has been placed?
Please contact our customer service team as soon as possible if you need to make changes to your order.
How do I contact customer service?
You can contact our customer service team via email at support@alume.net
Can I request a specific delivery date or time?
Unfortunately, we are unable to accommodate specific delivery dates or times.
How do I check my order status?
You can check your order status by logging into your account on our website or by contacting our customer service team.